Account & checkout

• Create an account with email and password, then verify with the 6-digit OTP sent to your inbox.
• Checkout requires a verified email — use Account to resend the OTP if needed.
• Sign in to sync your cart and view order history on My orders.

Orders & tracking

• Track any order with order number + email on Track order.
• Order confirmation and status emails are sent after checkout.
• Raise cancellation, refund or delivery issues from the order status page support form.

Fresh fruit handling

• Fruits are packed in ventilated chilled cartons to reduce bruising during transit.
• Report quality concerns within 24 hours of delivery with photographs — see our Freshness & Returns Charter.